Frequently Asked Questions
What Are Your In-Person Business Hours?
M-F 9:00 AM-5:00 PM CST BY APPOINTMENT ONLY
AVAILABLE BY PHONE/EMAIL AFTER HOURS
SALES@LEDCOOLLIGHTS.COM
Where Are You Located?
Our main office is located at 1555 Ave S, Suite 107 Grand Prairie, TX, 75050
Do You Sell To The Public?
WE SELL DIRECTLY TO RESELLERS OF OUR PRODUCTS.
PLEASE MAKE AN APPOINTMENT IF YOU WOULD LIKE TO STOP BY OUR SHOW ROOM BY GIVING US A CALL OR EMAILING US AT SALES@LEDCOOLLIGHTS.COM
What Types of Payment Do You Accept?
We Accept ALL MAJOR CREDIT CARDS, CHECK, CASH AND WIRE/BANK TRANSFER.
If I Don't See The Item I Need On Your Website, Does That Mean You Do Not Carry It?
WE HAVE SO MANY PRODUCTS THAT SOME MAY OR MAY NOT BE ON OUR SITE AS WE TRY TO STREAMLINE WITH OUR MOST ORDERED PRODUCTS. WITH THAT BEING SAID, PLEASE SEND US AN EMAIL AT SALES@LEDCOOLLIGHTS.COM WITH A PHOTO AND OR LINK OF WHAT YOU ARE NEEDING AND WE WILL GET PRICING AND INFORMATION RIGHT OVER TO YOU.
What is Your Return Policy?
OUR RETURN POLICY VARIES BASED ON EACH PRODUCT. PLEASE EMAIL US AT SALES@LEDCOOLLIGHTS.COM IF YOU HAVE A QUESTION ABOUT OUR RETURN POLICY ON A SPECIFIC PRODUCT.
I Have An Installation Outside Of Texas - Do You Service Other States?
YES! WE DEFINITELY DO. OUR ON-SITE INSTALLATION TEAM IS WELL VERSED IN WORKING AT VARIOUS INSTALLATION SITES OUTSIDE OF TEXAS. OUR INSTALLATION TEAM CAN WORK ANYWHERE THEY ARE NEEDED.
What Is Your Standard Turn Around Time?
IF THE PRODUCT YOU ARE NEEDING IS IN STOCK, WE CAN SHIP TYPICALLY SAME DAY OR NEXT DAY.
FOR PRE-CUTS, DEPENDING ON THE SCOPE WILL TAKE ANYWHERE FROM 1-3 BUSINESS DAYS TO COMPLETE. WE WILL LET YOU KNOW IF IT WILL TAKE US LONGER TO COMPLETE.
FOR CUSTOM ORDERS OR ITEMS NOT IN STOCK - PLEASE ALLOW FOR 14-16 BUSINESS DAYS FOR ITEMS TO ARRIVE. WE WILL LET YOU KNOW YOUR ARRIVAL DATE BASED ON SCOPE ONCE YOUR ORDER HAS BEEN PLACED.
WE WILL PROVIDE TRACKING INFORMATION FOR ALL ORDERS UPON REQUEST.
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