About Us

 

 

Welcome to LED COOL LIGHTS! LED Cool Lights offers a variety of LED Lighting solutions from residential, commercial, indoor and outdoor lighting, and exhibit trade show applications. LED Cool Lights main customers are Lighting Showrooms, LED Wholesalers, Exhibit (Kiosk) Industry, Display Manufacturers, Furniture Manufacturers, Retail Customers, Electricians, General Contractors, Architectural Designers, and Lighting Designers.

LED Cool Lights has been an industry leader in advancing LED and control technologies that improve efficiency and reduce costs while also helping to enhance and protect our environment. LED Cool Lights collection of commercial products, tools, and resources are all designed to help you maximize energy savings, improve the quality of lighting and increase staff productivity.

 

LED Cool Lights specializes in high quality LED Solutions, such as LED Tape lighting, Linear Undercabinet Lighting, Dimmable LED Lighting, Recessed Lighting, Wall Washers, DMX Wifi RGB Systems, Color Changing LED, and Waterproof LED’s. Our LED products are ideal for kitchen lighting, bar lighting, cove lighting, undercabinet lighting, and backlighting using the LED Acrylic Light Panels or the LED Tape lighting.

 

LED Cool Lights is based in Dallas, Texas, and is a leading LED Lighting provider since 2007. We only offer high quality LED lighting, we have guaranteed color consistency with high lumen output. 

 

LED Cool Lights specialty is custom made solutions. Installation is available upon request. We work with you to understand your needs and deliver custom made solutions, for any project, and always on time. We have the ability to customize orders, pre-cut LED Tape Lighting, large or small, and make your project stand out from all others.

LED Cool Lights offers fast shipping, quick turn around on out of stock merchandise or custom orders, and has an extensive in-stock inventory.

 

Please take a moment to view our primary LED Products and make your request for a quote. If you do not see the solution you are looking for, give us a call today!

 

 

 

 

FAQ

 
 
Do you provide International delivery?

 

Yes, we can ship direct to any country.

 

What if my item is custom?

 

Due to the advancing nature of LED technology, custom orders for LED bulbs and fixtures, as well as large orders, are non-refundable and cannot be canceled. Furthermore, all orders must be paid for upon placement. Custom and large orders will not begin production until payment is received in full. 

 

What is your returns policy?

 

Returns

Our refund policy is 15 Days. Unfortunately we can’t offer you a refund after this period. We can exchange your product up to 30 days after your purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

 

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Sales@LedCoolLights.com and send your item to: 2603 Farrington St Dallas TX United States 75207.

 

Shipping

Our products are shipped within 1-3 business days using the following carriers:  FedEx  . To return your product, you should mail your product to:2603 Farrington St, Dallas TX United States 75207. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

LED Cool Lights will accept returns for a full refund, of production products only, ( No Refunds on Custom Orders), within 15 days of the shipment of your order.*Please note exceptions below. 

Returns must be first acknowledged by LED Cool Lights prior to return. To obtain an RMA number and initiate the return process, please contact the customer service department via the phone (866-845-2526), through the contact form on the website, or by an e-mail to sales@ledcoollights.com. All packages sent to LED Cool Lights must have an RMA numberissued and printed clearly on the outside of the package. A lack thereof will result in the item being immediately restocked and no credit or refund will be issued. If the RMA number is not clearly printed on the outside of your return package, the package will either be refused by our shipping department or restocked without question. A 20% percent restocking fee is applied to all valid and authorized returns. All returns must be made in their original packaging with sufficient packing material. Modified or installed items will not be accepted for return. Used products can not be returned. Custom orders can not be returned.

 

IN CASE OF BREAKAGE: 

All order shipments leave our facility complete and in working order. Customer must report any damage within 24 hours of receipt of order by sending digital photographs (.jpg) of damaged items and shipping materials to sales@ledcoollights.com. Customer must retain damaged merchandise, packing and shipping containers until claim has been settled. Damage in transit is the sole responsibility of the carrier, and any claims beyond this 24 hour period will not be deemed valid by LED Cool Lights. The above procedure MUST be followed or credit for the damaged merchandise cannot be given. All claims regarding shipment error must be made within 24 hours of receipt of merchandise. 

What is your warranty?

 

LED Cool Lights LLC warrants all the products manufactured by LED Cool Lights to be free from defects in material and workmanship under normal use for a period of twelve months after the date of the original purchase price if repair or replacement is not possible or practical. LED Cool Lights warranty covers only the product itself; LED Cool Lights will assume no liability for labor costs, installation costs, or other losses.

Your warranty rights will be honored only when the product has been installed and used properly as deemed by LED Cool Lights. LED Cool Lights will not repair or replace products damaged by improper use or faulty installation. All standard products that are customized at the customers request will not carry the one year warranty. All LED COOL LIGHTS products, not powered by an LED COOL LIGHTS transformer will not be covered under our warranty.LED COOL LIGHTS will not be responsible for RUSH shipping on warranty replacements. In no way will LED COOL LIGHTS be responsible for labor related to Product warranty. 

 

COLLECTION OF PERSONAL INFORMATION

 

When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.

 

By giving us such information, you will need to consent by using it in the manner described in this policy.

 

You may withdraw your consent at any time by emailing us at Sales@ledcoollights.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.

 

 

 

 

WE ARE BASED IN GRAND PRAIRIE TEXAS.

WE WORK WITH CLIENTS FROM ALL OVER. GET IN TOUCH WITH US.

1555 AVE. S

SUITE 107

GRAND PRAIRIE. TX. 75050

TOLL FREE     1.866.845.2526

DIRECT          1.214.257.8520

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