Statement of warranty
LED Cool Lights LLC warrants all the products manufactured by LED Cool Lights to be free from defects in material and workmanship under normal use for a period of twelve months after the date of the original purchase price if repair or replacement is not possible or practical. LED Cool Lights warranty covers only the product itself; LED Cool Lights will assume no liability for labor costs, installation costs, or other losses.
Your warranty rights will be honored only when the product has been installed and used properly as deemed by LED Cool Lights. LED Cool Lights will not repair or replace products damaged by improper use or faulty installation.

In case of breakage
All order shipments leave our facility complete and in working order. Customer must report any damage within 24 hours of receipt of order by sending digital photographs (.jpg) of damaged items and shipping materials to sales@ledcoollights.com. Customer must retain damaged merchandise, packing and shipping containers until claim has been settled. Damage in transit is the sole responsibility of the carrier, and any claims beyond this 24 hour period will not be deemed valid by LED Cool Lights. The above procedure MUST be followed or credit for the damaged merchandise cannot be given. All claims regarding shipment error must be made within 24 hours of receipt of merchandise.

Return policy
LED Cool Lights will accept returns for a full refund, of production products only, ( No Refunds on Custom Orders), within 7 days of the shipment of your order.*Please note exceptions below.
Returns must be first acknowledged by LED Cool Lights prior to return. To obtain an RMA number and initiate the return process, please contact the customer service department via the phone (866-845-2526), through the contact form on the website, or by an e-mail to sales@ledcoollights.com. All packages sent to LED Cool Lights must have an RMA number issued and printed clearly on the outside of the package. A lack thereof will result in the item being immediately restocked and no credit or refund will be issued. If the RMA number is not clearly printed on the outside of your return package, the package will either be refused by our shipping department or restocked without question. A 20% percent restocking fee is applied to all valid and authorized returns. All returns must be made in their original packaging with sufficient packing material. Modified or installed items will not be accepted for return. Used products can not be returned. Custom orders can not be returned.

For international returns that require a return label: Please note that LED Cool Lights primary carrier is FedEx/UPS and they unfortunately do not honor return labels for international returns. Under these circumstances, LED Cool Lights ask that the customer return the product at their cost and upon receipt of the return, LED Cool Lights will refund any shipping costs.

Custom orders and large orders
Due to the advancing nature of LED technology, custom orders for LED bulbs and fixtures, as well as large orders, are non-refundable and cannot be canceled. Furthermore, all orders must be paid for upon placement. Custom and large orders will not begin production until payment is received in full.

Payment terms
LED Cool Lights accepts Visa, AMEX, Mastercard, Discover, and business checks. Please call for further details.

USER here by indemnifies LEDCOOLLIGHTS.com, and holds it harmless, from and against any and all loss, claim, damage, liability, or expense whatsoever (including but not limited to attorneys’ fees and disbursements) resulting from use of LuminousFilm.com products in a manner not expressly authorized in writing by LEDCOOLLIGHTS.com or resulting from any warranty of aLEDCOOLLIGHTS.com Product by PURCHASER or a third party. LED COOL LIGHTS, LLC